We understand airports and the ongoing need for collecting data.
Our airport feedback system is designed to ensure high quality feedback on which you are able to base your analysis.
Our system operates 24/7 collecting representative data on passengers throughout the day. Reporting is immediate, so no more long waiting periods for written reports.
The Datatrace system is effective at gathering high volume airport data for the following purposes:
- Passenger surveys for commercial reasons
- Passenger surveys for route development purposes
- Regulatory traffic surveys
- Customer satisfaction feedback
- Build passenger database for marketing purposes
- Opt-in to customer loyalty programme
- Benchmark performance
It is important for an airport to understand what customers think of the facilities and the services that are on offer. Customer feedback is needed to find out what passengers think of the shops in the airport, are the queues too long, do you have the right type of shops and are your passengers getting served quickly enough?
Our range of airport survey options gives passengers an opportunity to provide feedback about the airport service quality, security processes and other aspects of their experience quickly and easily, with data available for review immediately.
Feedback points can be used collectively throughout the airport, located at key areas of interest such as the check-in zone, security exit channels and high-traffic areas within the departures hall.
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